This Data Processing Agreement applies to jij if you signed up for MessageBird’s Diensten (including through any of its Affiliates) on or after 28 February, 2022 and before 1st of January, 2024. Met ingang van 15 april 2022, this Data Processing Agreement will also apply to customers who signed up for MessageBird's Services before 28 February 2022. Our archived Data Processing Agreement is available here.
Data Processing Agreement
This data processing agreement including the appendices (the "DPA") is part of the Agreement between Klant and the contracting entity listed in Sectie 15 (Contracting Entity) of the Algemene voorwaarden, unless otherwise stated on uw Order Form. In this DPA, the terms "you", "your", or "Customer" refer to you (subject to Section 1.2 below), and the terms "we", "us," "our" or “MessageBird" refer to us.
1. Toepassingsgebied, aangesloten klanten en looptijd
1.1 Toepassingsgebied. This DPA governs processing of Persoonlijke gegevens van klanten by MessageBird as a processor.
1.2 Aangesloten klanten. Customer enters into this DPA on behalf of itself and, naar de extent required under Wetgeving inzake gegevensbescherming, in the name and on behalf of its Affiliates (as defined in de voorwaarden), if and naar de extent you provide such Affiliates with access to the Services and we process Customer Persoonlijke gegevens for which such Affiliates qualify as the data controller (“Aangesloten klanten”). For the purposes of this DPA only, and except where indicated otherwise, the terms “Customer” and “you” shall include Customer and Affiliates.
1.3 Term. This DPA shall remain in effect so long as MessageBird processes Customer Personal Data subject to this DPA, notwithstanding the expiration or termination of the Agreement.
2. Definities
Termen die in deze DPA met een hoofdletter worden gebruikt maar niet worden gedefinieerd, hebben de betekenis die daaraan in de Overeenkomst wordt gegeven. De volgende gedefinieerde termen worden in deze DPA gebruikt:
2.1 “CCPA” means the California Consumer Privacy Act of 2018 and any regulations promulgated thereunder, in each case, as amended from time to time.
2.2 “Klantgegevens” means any data and other information or content submitted by you or for you (or by a user of your Customer Application) under the Agreement and processed or stored by the Services.
2.3 “Customer Personal Data” means Personal Data contained in Customer Data. Account data is not Customer Personal Data. Account data is any data provided by or for you to MessageBird in connection with the entering into and administration of the Agreement and of your account, including but not limited to contact information, Customer billing details and correspondence about the entering into and administration of the Agreement.
2.4 “Data Protection Legislation” means all laws and regulations of any jurisdiction applicable to the confidentiality, privacy, security, or processing of Personal Data under the Agreement, including, where applicable, the GDPR, the CCPA and all other laws and regulations relating to privacy, direct marketing or data protection.
2.5 “EER” means, for the purposes of this DPA, the European Economic Area and Switzerland.
2.6 “Standaardcontractbepalingen van de EU voor de verwerkingsverantwoordelijke” means the “Controller to Processor” (Module 2) modules of the Standaardcontractbepalingen voor de doorgifte van persoonsgegevens naar derde landen pursuant to GDPR and the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021.
2.7 “EU-standaardcontractbepalingen voor verwerkers-subverwerkers” means the “Processor to Processor” (Module 3) modules of the Standaardcontractbepalingen voor de doorgifte van persoonsgegevens naar derde landen pursuant to GDPR and the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021.
2.8 “GDPR” means either (i) the Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation); or (ii) solely with respect to the United Kingdom, the Data Protection Act 2018.
2.9 “LGPD” means the Lei Geral de Proteção de Dados of 2018 and any regulations promulgated thereunder, in each case, as amended from time to time.
2.10 “Personal Data” means any information relating to a directly or indirectly identified or identifiable natural person.
2.11 “PDPA” means the Personal Data Protection Act of 2012 and any regulations promulgated thereunder, in each case, as amended from time to time.
2.12 “Privacyverklaring” means the then-current Privacy Statement for the Services available at https://messagebird.com/en/legal/privacy.
2.13 “Inbreuk op persoonsgegevens” means any accidental, unauthorized or unlawful destruction, loss, alteration, disclosure of, access to Customer Personal Data.
2.14 “Services” means all products and services provided by us or our Affiliates that are (a) ordered by you under any Order Form; or (b) used by you.
2.15 “Standaardcontractbepalingen” means either (i) the EU Controller-to-Processor Standard Contractual Clauses; or (ii) the EU Processor-to-Standaardcontractbepalingen voor subverwerkers, either individually or collectively, as applicable.
2.16 “Subprocessor” means the entity which processes Customer Personal Data on behalf of an entity acting as a data processor or a Subprocessor.
2.17 “UK Standaardcontractbepalingen voor verwerkingsverantwoordelijken” means the standard contractual clauses for the transfer of Personal Data to processors established in third countries in the form set out by European Commission Decision 2010/87/EU, as may be amended, modified or superseded by the European Commission.
Termen zoals "verwerking", "voor de verwerking verantwoordelijke", "gegevensverwerker", "betrokkene", enz. hebben de betekenis die daaraan krachtens de GDPR is toegekend. De definitie van "gegevensbeheerder" omvat "bedrijf", "controleur" en "organisatie"; "gegevensverwerker" omvat "dienstverlener", "verwerker" en "gegevensbemiddelaar"; "betrokkene" omvat "consument" en "individu"; en "persoonsgegevens" omvat "persoonlijke informatie", in elk geval zoals gedefinieerd in de CCPA, LGPD of PDPA.
3. Verwerking van persoonsgegevens van klanten
3.1 Doeleinden. We will process Customer Personal Data only to the extent necessary (i) to provide the Services, including transmission of communication, ensuring the security of the services, providing technical and delivery reports, providing support and developing and implementing improvements and updates in accordance with your documented instructions to us as a data processor as specified in Section 3.2 of this DPA, and (ii) for our legitimate business purposes as specified in Section 3.4 of this DPA as a data controller. We do not sell any Personal Data, including Customer Personal Data, and do not share Personal Data with third parties for compensation or for those third parties’ own business interests.
3.2 Instructies. De Agreement and this DPA constitute your complete instructions to us as a data processor aan de time of signature of this DPA. We will comply with other reasonably documented instructions provided that those instructions are consistent with the terms of the Agreement.
3.3 Details van de verwerking. Annex I, Part B. (Beschrijving van de overdracht) of this DPA further specifies the nature and purpose of the processing, the processing activities, the duration of the processing, the types of Personal Data and categories of data subjects by us as a data processor or Subprocessor.
3.4 Legitieme zakelijke doeleinden. You acknowledge that we process Customer Personal Data as an independent data controller to the extent necessary for the following legitimate business purposes: billing, account management, financial and internal reporting, combatting and preventing security threats, cyber attacks, and cybercrime that may affect us or our services, business modeling (e.g. forecasting, capacity and revenue planning, product strategy), fraud, spam, and abuse prevention and detection, product improvement, and to comply with our legal obligations.
4. Verplichtingen van de klant
4.1 Rechtmatigheid. Where you act as a data controller of Customer Personal Data, you guarantee that all processing activities are lawful, have a specific purpose, and any required notices and consents or other appropriate legal basis are in place to enable lawful transfer of the Customer Personal Data. If you are a data processor (in which case we will act as a Subprocessor), you will ensure that the relevant data controller guarantees that the conditions listed in this Section 4.1 are met.
4.2 Naleving. You are solely responsible for (a) ensuring that you comply with the Data Protection Legislation applicable to your use of the Services and to your own processing of Customer Personal Data, (b) making an independent assessment whether the technical and organizational measures of the Services meet your requirements, and (c) implementing and maintaining privacy and security measures for components that you provide or control (including but not limited to passwords, devices used with the Services and Customer Applications).
5. Beveiliging
5.1 Veiligheidsmaatregelen. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we shall implement and maintain appropriate technical and organizational security measures to protect Customer Personal Data from Personal Data Breaches and to preserve the security, integrity, availability, resiliency and confidentiality of the Customer Data our systems use for processing Customer Data. De security measures applied by us are described in Appendix II.
5.2 Updates van beveiligingsmaatregelen. You are responsible for reviewing the information made available by us relating to Customer Personal Data security and making an independent determination as to whether such information meets your requirements and legal obligations under Data Protection Legislation. You acknowledge that the security measures are subject to technical progress and development, and that we may update or modify our security measures from time to time, provided that such updates and modifications do not result in the degradation of the overall security of the Customer Personal Data.
5.3 Toegangscontroles. We apply the principles of “need to know “and least privilege.
5.4 Vertrouwelijkheid van de verwerking. We will ensure that any person or party who is authorized by us to process Customer Personal Data (including our staff, agents and Subprocessors) are informed of the confidential nature of such Customer Personal Data and will be under an appropriate obligation of confidentiality (whether a contractual or statutory duty) that survives termination of their engagement.
5.5 Reactie en melding van inbreuken op persoonsgegevens. Upon becoming aware of a Personal Data Breach, we will without undue delay (i) notify you, (ii) investigate the Personal Data Breach, (iii) provide timely information relating to the Personal Data Breach as it becomes known or as it is reasonably requested by you, and (iv) take commercially reasonable steps to mitigate the effects and prevent recurrence of the Personal Data Breach.
6. Bijstand
6.1 Hulp bij gegevensbescherming. We shall provide you with reasonably requested assistance in order to allow you to comply with your obligations under the Data Protection Legislation, including the notification of a Personal Data Breach, assessing the appropriate level security of processing, and assisting you with the performance of a relevant data protection impact assessment.
6.2 Hulp bij verzoeken van betrokkenen. We will provide you with reasonable assistance in order to allow you to comply with your obligations to data subjects who exercise their rights under the Data Protection Legislation by making available technical and organizational measures via your account. For the avoidance of doubt, you as the data controller are responsible for processing any request or complaint from data subjects with respect to the Customer Personal Data of a data subject.
7. Openbaarmaking en verzoeken om openbaarmaking
7.1 Beperkingen op openbaarmaking en toegang. We will not provide access to or disclose Customer Personal Data except (i) as directed by you, (ii) as set out in the Agreement and this DPA, or (iii) as required by law.
7.2 Verzoeken om openbaarmaking. We will notify you as soon as reasonably possible if we receive a request from a governmental or regulatory body to disclose Customer Personal Data, unless such notice is prohibited by law. We will handle disclosure requests in accordance with the disclosure request policy available at https://messagebird.com/en/legal/disclosure-requests.
8. Subprocessoren
8.1 Huidige subverwerkers. You agree to the engagement of the Subprocessors listed at https://www.messagebird.com/en/legal/privacy#processorList under the header “End User Personal Data”, which contains a procedure for you to subscribe to notifications of changes to our use of Subprocessors. If you subscribe to such notifications, and taking into account Section 8.3 of this DPA, we will share details of any change in Subprocessors as soon as reasonably possible.
8.2 Gebruik van subverwerkers. By means of this DPA, you provide a general written authorization to us to engage Subprocessors for the processing of Customer Personal Data, subject to Section 8.3 of this DPA and the following requirements:
a. Wij zullen de toegang tot Persoonsgegevens van de Klant door Subverwerkers beperken tot wat strikt noodzakelijk is om de in de subverwerkersovereenkomst gespecificeerde diensten te verlenen;
b. Wij zullen met de Subverwerker gegevensbeschermingsverplichtingen overeenkomen die in wezen dezelfde zijn als de verplichtingen uit hoofde van deze DPA; en
c. Wij blijven krachtens deze DPA jegens u aansprakelijk voor de uitvoering van de gegevensbeschermingsverplichtingen van de Subverwerker.
8.3 Kennisgeving van wijzigingen aan subverwerkers en recht op bezwaar. Before replacing or engaging new Subprocessors (“Subprocessor Wijziging”), we will give you the option to object to the Subprocessor Change.
U kunt bezwaar maken tegen een Subprocessorwijziging op voorwaarde dat (i) het bezwaar schriftelijk wordt ingediend binnen tien (10) werkdagen na onze kennisgeving van de Subprocessorwijziging en (ii) het bezwaar is gebaseerd op en een duidelijke uitleg geeft van de redelijke gronden met betrekking tot de bescherming van Persoonsgegevens van de Klant. Wanneer u bezwaar maakt tegen een voorgestelde Subprocessorwijziging, zullen wij te goeder trouw met u samenwerken om een commercieel redelijke wijziging in de verlening van de Diensten aan te brengen waardoor het gebruik van de desbetreffende Subverwerker wordt vermeden. Indien een dergelijke wijziging redelijkerwijs niet kan worden doorgevoerd binnen dertig (30) werkdagen na ontvangst van uw bezwaarschrift, of indien de wijziging commercieel onredelijk is voor ons, kunnen beide partijen de toepasselijke functies van de Diensten die niet kunnen worden verleend zonder het gebruik van de desbetreffende Subverwerker, beëindigen. Dit beëindigingsrecht is uw enige en exclusieve rechtsmiddel indien u bezwaar maakt tegen een Subprocessorwijziging.
9. Grensoverschrijdende doorgifte van persoonsgegevens van klanten
9.1 Doorgifte van persoonsgegevens van klanten. We may transfer Customer Personal Data on the condition that all appropriate safeguards required by Data Protection Legislation are in place. This may include a prior data transfer impact assessment, the adoption, monitoring and evaluation of supplementary technical, organizational and legal measures, enforceable data subject rights, and that effective legal remedies for data subjects are available.
9.2 Subprocessor Standard Contractual Clauses. Unless an adequacy decision or alternative transfer mechanism applies, we have entered into and shall maintain Standaardcontractbepalingen with Subprocessors (including our Affiliates) located outside the EEA, subject to the terms set out in Section 9.1 of this DPA.
9.3 Mechanismen voor de doorgifte van persoonsgegevens van klanten. To the extent your use of the Services requires a cross border data transfer mechanism to lawfully export Customer Personal Data from a jurisdiction (e.g. the EEA, California, Singapore, Switzerland, the or the United Kingdom) to us located outside of that jurisdiction this section will apply. If, in the performance of the Services, Customer Personal Data that is subject to the GDPR or any other law relating to the protection or privacy of individuals that applies to this DPA is transferred to MessageBird located in countries which do not ensure an adequate level of data protection within the meaning of the Data Protection Legislation, the transfer mechanisms listed below shall apply to such transfers and can be directly enforced by the parties to the extent such transfers are subject to the Data Protection Legislation:
9.3.1 The parties agree that the Standard Contractual Clauses will apply to Customer Personal Data that is transferred via the Services from the EEA or Switzerland, either directly or via onward transfer, to a MessageBird entity located in a country outside the EEA or Switzerland that is not recognized by the European Commission (or, in the case of transfers from Switzerland, the competent authority for Switzerland) as providing an adequate level of protection for personal data.
9.3.1.1 Wanneer u optreedt als verwerkingsverantwoordelijke en MessageBird is een gegevensverwerker, zullen de EU Contractuele Standaardbepalingen voor Verwerkers van toepassing zijn op elke overdracht van persoonlijke klantgegevens vanuit de EER. Wanneer u optreedt als gegevensverwerker en MessageBird een subverwerker is, zijn de standaardcontractbepalingen voor verwerkers van toepassing op elke overdracht van persoonlijke gegevens van klanten vanuit de EER.
9.3.1.2 MessageBird wordt beschouwd als de gegevensimporteur en u als de gegevensexporteur onder de Standaard Contractuele Bepalingen. De ondertekening van deze DPA door beide partijen wordt beschouwd als ondertekening van de toepasselijke Algemene Voorwaarden, die geacht worden in deze DPA te zijn opgenomen. De krachtens bijlage 1 en bijlage 2 bij de modelcontractbepalingen vereiste details zijn beschikbaar in aanhangsel I en aanhangsel II bij deze DPA. In het geval van een conflict of inconsistentie tussen deze DPA en de modelcontractbepalingen, prevaleren de modelcontractbepalingen uitsluitend met betrekking tot een overdracht van persoonsgegevens van klanten vanuit de EER.
9.3.1.3 Waar de modelcontractbepalingen de partijen verplichten te kiezen tussen optionele clausules en informatie in te voeren, hebben de partijen dat gedaan zoals hieronder uiteengezet:
De facultatieve clausule 7 "Aanlegclausule" wordt niet aangenomen.
Voor bepaling 9 "Gebruik van subverwerkers" kiezen de partijen voor de volgende optie: "Optie 2 Algemene schriftelijke machtiging: de gegevensimporteur beschikt over de algemene machtiging van de verantwoordelijke voor de verwerking voor het inschakelen van subverwerker(s) uit een overeengekomen lijst. De gegevensimporteur stelt de verantwoordelijke voor de verwerking uitdrukkelijk schriftelijk op de hoogte van voorgenomen wijzigingen in die lijst door toevoeging of vervanging van subverwerkers, en wel ten minste tien werkdagen van tevoren, zodat de verantwoordelijke voor de verwerking voldoende tijd heeft om bezwaar te maken tegen dergelijke wijzigingen voordat de subverwerker(s) wordt/worden ingeschakeld. De gegevensimporteur verstrekt de gegevensexporteur de informatie die deze nodig heeft om zijn recht van bezwaar uit te oefenen. De gegevensimporteur stelt de gegevensexporteur in kennis van de inschakeling van de subverwerker(s).".
Voor clausule 11 a) "Verhaal" kiezen de partijen niet voor de optie.
Voor clausule 17 "Toepasselijk recht" kiezen de partijen de volgende optie: "Optie 1. Op deze clausules is het recht van een van de EU-lidstaten van toepassing, mits dat recht rechten van derden toelaat. De partijen komen overeen dat dit het recht van Nederland zal zijn."
Voor clausule 18 (b) "Forumkeuze en jurisdictie": "De partijen komen overeen dat dit de rechtbanken van Nederland zijn."
9.3.2 The parties agree that the UK Standaardcontractbepalingen voor verwerkingsverantwoordelijken will apply to Customer Personal Data that is transferred via the Services from the United Kingdom, either directly or via onward transfer, to a MessageBird entity located in a country outside the United Kingdom that is not recognized by the competent United Kingdom regulatory authority or governmental body for the United Kingdom as providing an adequate level of protection for personal data.
9.3.2.1 MessageBird wordt beschouwd als de gegevensimporteur en u als de gegevensexporteur volgens de UK Controller-to-Processor Standard Contractual Clauses. De ondertekening van deze DPA door beide partijen wordt beschouwd als ondertekening van de UK Controller-to-Processor Standard Contractual Clauses, die geacht worden in deze DPA te zijn opgenomen. De krachtens bijlage 1 en bijlage 2 bij de UK Controller-to-Processor Standard Contractual Clauses vereiste details zijn beschikbaar in aanhangsel I en aanhangsel II bij deze DPA. In het geval van een conflict of inconsistentie tussen deze DPA en de UK Controller-to-Processor Standard Contractual Clauses, prevaleren de UK Controller-to-Processor Standard Contractual Clauses uitsluitend met betrekking tot de overdracht van Persoonsgegevens van de Klant vanuit het Verenigd Koninkrijk.
10. Controle
10.1 Controleverslag. Our communication platform shall be regularly audited against the ISO 27001:2013 standard (or equivalent). The audit may, in our sole discretion, be an internal audit, or an audit performed by a third party. Upon written request, we will provide you with a summary of the audit report(s) (“Controleverslag”), so that you can verify our compliance with the audit standards and this DPA. Such Audit Reports, as well as any conclusions or findings specified therein, are our Confidential Information.
10.2 Verzoeken om informatie van klanten. We will make available to you all information reasonably necessary to demonstrate compliance with the obligations laid down in this DPA. We will provide written responses to reasonable requests for information made by you, including responses to information security and audit questionnaires that are reasonable in scope and necessary to confirm compliance with this DPA, provided that you (i) have first made a reasonable effort to obtain the requested information from the Documentatie, Audit Reports and other information provided or made public by us, and (ii) will not exercise this right more than once per year, unless a Personal Data Breach or significant change in our processing activities in relation to the Services require that an additional questionnaire is executed. All responses provided are our Confidential Information.
10.3 Klantcontrole. If an Audit Report provided by us to you gives you substantiated reasons to believe that we are in breach of our obligations under this DPA, related to the Customer Personal Data provided by you, we will allow an independent and qualified third party auditor appointed by you and approved by us, to audit the relevant applicable Personal Data processing activities, provided that the following requirements are met:
a. U dient ons ten minste zestig (60) dagen van tevoren in kennis te stellen van de uitoefening van het recht op controle;
b. De accountant gaat akkoord met de standaard geheimhoudingsverplichtingen met ons;
c. U en de accountant nemen maatregelen om onze bedrijfsvoering zo min mogelijk te verstoren;
d. De controle wordt uitgevoerd tijdens de normale kantooruren;
e. Wij zijn niet verplicht toegang te verlenen tot klantgegevens van andere klanten of systemen die niet betrokken zijn bij de levering van de diensten; en
f. U betaalt pay voor alle kosten van de audit.
11. Verwijdering en teruggave van persoonsgegevens van klanten
Bij beëindiging of afloop van de Overeenkomst zullen wij (naar uw keuze) alle Persoonsgegevens van Klanten (inclusief kopieën) in ons bezit of beheer verwijderen of aan u retourneren, met dien verstande dat deze eis niet van toepassing is voor zover wij wettelijk verplicht zijn sommige of alle Persoonsgegevens van Klanten te bewaren. Als u ons opdraagt Persoonsgegevens van Klanten te verwijderen, zullen Persoonsgegevens van Klanten die op onze back-upsystemen zijn gearchiveerd, tegen verdere verwerking worden beschermd en worden verwijderd wanneer de vereiste bewaarperiode is verstreken.
12. Communicatie en rechten van de klant
Het aangaan van deze DPA in naam en voor rekening van een gelieerde klant zoals uiteengezet in paragraaf 1.2 vormt een afzonderlijke DPA tussen ons en die gelieerde klant, met inachtneming van het volgende:
12.1. Communicatie. The Customer that is the contracting party to the Agreement shall remain responsible for coordinating all communication with us under this DPA and be entitled to make and receive any communication in relation to this DPA on behalf of its Customer Affiliates.
12.2 Rechten van gelieerde klanten. Where a Customer Affiliate becomes a party to the DPA with us, it shall to the extent required under Data Protection Legislation be entitled to exercise the rights and seek remedies under this DPA, subject to the following:
(i) Tenzij de wetgeving inzake gegevensbescherming vereist dat het Klantfiliaal zelf rechtstreeks een recht uitoefent of een rechtsmiddel aanwendt krachtens deze DPA tegen MessageBird, komen de partijen overeen dat (i) alleen de Klant die partij is bij de Overeenkomst een dergelijk recht uitoefent of een dergelijk rechtsmiddel aanwendt namens het Klantfiliaal, en (ii) de Klant die partij is bij de Overeenkomst een dergelijk recht krachtens deze DPA niet afzonderlijk voor elk Klantfiliaal afzonderlijk uitoefent, maar op een gecombineerde manier voor zichzelf en al zijn Klantfilialen samen.
(ii) De partijen komen overeen dat de Klant die de contracterende partij is bij de Overeenkomst, wanneer namens hem een on-site audit wordt uitgevoerd van de procedures die relevant zijn voor de bescherming van Persoonsgegevens van de Klant, zoals uiteengezet in Sectie 10.3 van deze DPA, alle redelijke maatregelen neemt om eventuele gevolgen voor ons te beperken door, voor zover redelijkerwijs mogelijk, verschillende auditverzoeken die namens hemzelf en al zijn met de Klant verbonden ondernemingen worden uitgevoerd, te combineren in één enkele audit.
Voor alle duidelijkheid, een gelieerde klant wordt geen partij bij de overeenkomst.
13. California Consumer Privacy Act
Wij doen u de volgende aanvullende toezeggingen met betrekking tot de verwerking van persoonsgegevens van klanten in het kader van de CCPA.
13.1 Onze verplichtingen. We shall comply with the CCPA and treat all Customer Personal Data subject to the CCPA (“Persoonlijke gegevens CCPA”) in accordance with the provisions of the CCPA. With respect to CCPA Personal Data, we are a service provider under the CCPA. We will not (a) sell CCPA Personal Data; (b) retain, use or disclose any CCPA Personal Data for any purpose other than for the specific purpose of providing the Services, including retaining, using or disclosing CCPA Personal Data for a commercial purpose other than providing the Services; or (c) retain, use or disclose CCPA Personal Data outside of our direct business relationship with you. The Processing of CCPA Personal Data authorized by your instructions in the Terms and this DPA is integral to our provision of the Services. You acknowledge and agree that our access to Customer Data does not constitute part of the consideration exchanged under the Agreement. To the extent that any usage data is considered CCPA Personal Data, we are the business with respect to such data and will Process that data in accordance with our Privacy Statement. The terms “business”, “commercial purpose”, “service provider”, and “sell” as used in this Section 13.1 have the meanings given to them in the CCPA. Both parties certify that they understand and will comply with the obligations and restrictions set forth in this DPA and the Agreement as required under the CCPA.
13.2 Verplichtingen van de klant. You represent and warrant that you have provided notice to the End-User that the Personal Data is being used or shared in accordance with the terms and conditions envisaged in Section 1798.140(t)(2)(C)(i) of the CCPA. You are responsible for compliance with the requirements of the CCPA applicable to you as a data controller.
14. Toepasselijk recht en geschillenbeslechting
Artikel 13 van de voorwaarden shall apply to any Disputes arising out of or related to this DPA, unless required otherwise by Data Protection Legislation.
BIJLAGE I - DETAILS VAN DE VERWERKING
Where applicable, this Schedule 1 will serve as Annex I to the EEA Standard Contractual Clauses.
Bijlage I, deel A. Lijst van partijen
Gegevensexporteur: Customer
Contactgegevens gegevensexporteur: The address listed in Customer’s account, or Customer’s account owner email address, or to the email address(es) for which Customer elects to receive notices under the Agreement.
Rol van gegevensexporteur: The data exporter’s role is outlined in Section 4 of the DPA.
Handtekening en datum: If and when applicable, data exporter is deemed to have signed the Standard Contractual Clauses incorporated herein as of the Effective Date of the DPA.
Gegevensimporteur: MessageBird B.V.
Contactgegevens van de gegevensimporteur: Trompenburgstraat 2-C, 1079TX, Amsterdam, The Netherlands, Data Protection Officer - privacy@messagebird.com
Rol van gegevensimporteur: The data importer acts as data processor.
Handtekening en datum: If and when applicable, data importer is deemed to have signed the Standard Contractual Clauses incorporated herein as of the Effective Date of the DPA.
Bijlage I, deel B. Beschrijving van de overdracht
1. Categorieën van betrokkenen wier persoonsgegevens worden doorgegeven:Gebruikers. Customer’s contact persons (natural persons) or employees, contractors or temporary workers (current, prospective, former) using the Services through the Customer’s account (“Users”);Eindgebruikers. Any individual (i) whose contact details are included in the Customer's contacts list(s); (ii) whose information is stored on or collected via the Services, or (ii) to whom Customer sends communications or otherwise engage or communicate with via the Services (collectively, “End-Users”). You as the Customer solely determine the categories of data subjects included in the communication sent over our communication platform.
2. Categorieën overgedragen persoonsgegevens:Customer Personal Data contained in, communication content, traffic data, Eindgebruikersgegevens en klantgebruiksgegevens.Communication content, which may include Personal Data or other personalized characteristics, depending on the communication content as determined by you as the Customer.Traffic data, which may include Customer Personal Data about the routing, duration or timing of a communication such as voice call, SMS or email, whether it relates to an individual or a company.End-User data, such as phone number, email address, first name, last name, profile name, country, channel identifier.Customer usage data, may contain data that can be linked to you as an individual included in statistical data and information related to your account and service activities, service related insights and analytic reports regarding communication sent and customer support.
3. Overgedragen gevoelige gegevens (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialized training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.
(a) Communicatie-inhoud. Sensitive data may, from time to time, be processed via the Services where you or your End-Users choose to include sensitive data within the communications that are transmitted using the Services. You are responsible for ensuring that suitable safeguards are in place prior to transmitting or processing, or prior to permitting your End-Users to transmit or process any sensitive data via the Services, in accordance with Section 3.2 of the Agreement.
(b) Verkeersgegevens, eindgebruikersgegevens en klantgebruiksgegevens. No sensitive data is contained in traffic data, End-User data, or customer usage data.
4. De frequentie van de overdracht (e.g. whether the data is transferred on a one-off or continuous basis): Customer Personal Data is transferred on a continuous basis for the duration of the Agreement.
5. Aard van de verwerking: We will process Customer Personal Data to the extent necessary to provide the Services under the Agreement. We do not sell any Personal Data, including Customer Personal Data, and do not share Personal Data with third parties for compensation or for those third parties’ own business interests.
6. Doel(en) van de gegevensoverdracht en verdere verwerking: We will process Customer Personal Data as a data processor in accordance with instructions of Customer as set forth in this DPA, unless processing is necessary for compliance with a legal obligation to which we are subject, in which case we will classify as a data controller.
Communicatie-inhoud, verkeersgegevens, End-User data, and customer usage data. Personal Data contained in communication content, traffic data, End-User data, and customer usage data will be subject to the following basic processing activities:
(a) Communicatie-inhoud. The provision of programmable communication products and services, offered in the form of application programming interfaces (API's) or via the Dashboard, to Customer, including transmittal to or from Customer’s software application from or to our communication platform, and other communications networks.
(b) Verkeersgegevens. Traffic data is processed for the purpose of transmitting communication on an electronic communications network or for the billing in respect of that communication. This may include Customer Personal Data about the routing, duration or timing of a communication such as voice call, SMS or email, whether it relates to an individual or a company.
(c) Eindgebruikersgegevens. Personal Data of End-Users is required in order to perform the Services and will only be processed for the purposes of communication transmission, customer support, and ensuring compliance with legal obligations of MessageBird.
(d) Klant gebruiksgegevens. Personal Data contained in customer usage data will be subject to the processing activities of providing the Services under the Agreement, with the aim of providing Customer with Services related insights and analytic reports regarding the communication sent, customer support, and continuous improvement of the Services.
7. De periode gedurende welke de Persoonsgegevens worden bewaard, or, if that is not possible, the criteria used to determine that period:
(a) Inhoud van de communicatie en verkeersgegevens. For customer content and traffic data contained in the SMS and Voice Services a retention period of six months applies;
For the Services of 24sessions customer content and traffic data are retained for a minimum of 30 days up to the duration as agreed upon with you;
For all other services, customer content and traffic data are retained for the duration of the Services, except if you delete customer content or traffic data via the technical and organizational measures provided to you via the Services.
(b) Eindgebruikersgegevens. End-User data will be processed for the duration determined by the Customer, when End-User data is included in your contact profiles the default retention period is for the duration of the Services, subject to Section 6(c) of this Annex I, Part B.
(c) Klant gebruiksgegevens. Upon termination of the Agreement, we may retain, use, and disclose Customer Usage Data for the purposes set forth in Section 6(d) of this Annex I, Part B, subject to the confidentiality obligations set forth in the Agreement. We will anonymize or delete customer usage data when we no longer require it for the purposes set forth in Section 6(d) of this Annex I, Part B.
8. Voor overdrachten aan (sub)verwerkers, also specify subject matter, nature and duration of the processing: For transfers to Subprocessors, the subject matter and nature of the processing is outlined at https://www.messagebird.com/legal/privacy#processorList and the duration is for the duration of the Agreement.
Bijlage I, deel C. Bevoegde toezichthoudende autoriteit
The Dutch Data Protection Authority (Autoriteit Persoonsgegevens) will be the competent supervisory authority.
BIJLAGE II BIJ DE MODELCONTRACTBEPALINGEN
Where applicable, this Appendix II will serve as Annex II to the Standard Contractual Clauses. The following provides more information regarding our technical and organizational security measures set forth below.
Technische en organisatorische beveiligingsmaatregelen:
Measures of pseudonymization and protection of Personal Data in storage and transit: All Personal Data is encrypted in transit and at rest, and, to the extent relevant from a security standpoint, treated as if it were classified as sensitive data. Information is always transmitted over TLS with up-to-date encryption methodologies by default.
Measures for ensuring ongoing confidentiality, integrity, and availability and resilience of processing systems and services: we enter into agreements that contain confidentiality provisions with our employees, contractors, vendors, and Subprocessors. Our business continuity policy is to prepare our business and services in the event of extended outages caused by factors beyond our control and to restore services to the widest extent possible in a minimum time frame. We understand the services we provide are mission critical to our customers and therefore have very little tolerance for service disruptions. Our timeframes for recovery are designed to ensure we can meet our obligations to all of our customers.
Processes for regular testing, assessing and evaluating the effectiveness of technical and organizational measures in order to ensure the security of processing: The goal of information security and our Information Security Management System (ISMS) is to protect the confidentiality, integrity and availability of information to the organization, employees, partners, customers and the (authorized) information systems, and to minimize the risk of damage occurring by preventing security incidents and managing security threats and vulnerabilities. Our Wettelijk team, Data Protection Officer, and, Security and Compliance Team make sure that applicable regulations and standards are factored into our security frameworks.
Measures for user identification and authorization: We follow principles of “need to know“ and “least privilege”. We promote the use of role based access control. Provisioning and deprovisioning is overseen by the security team, with Single-Sign-On and 2FA by default. Owners have been defined for each information asset who are responsible for ensuring access to their systems are appropriate and reviewed on a regular basis. Whenever dealing with sensitive information or taking critical action, we use the four-eyes principle.
Measures for ensuring events logging: Audit logs are centrally stored and monitored on a regular basis for security events and are kept secure to avoid risk of tampering. The Incident Management Policy enforces the incident response plan and its procedures. These guidelines are being followed if any type of security or technical incident occurs. In the event that there are Security incidents, they will be reviewed regularly by the Security Steering Committee which consists of senior stakeholders from across the business.
Measures for ensuring systems configuration, including default configuration: We follow a consistent change management process for all the changes to the production environment of the Communication Platform as a Service. To elaborate further, all requests for changes (RFC) need to be approved by a designated party and executed according to the formal change control process. The control process ensures that changes proposed are reviewed, authorized, tested, implemented, and released in a controlled manner; and that the status of each proposed change is monitored. Configuration baselines are followed to securely configure the systems by following best-practices. Also, within the Engineering department, a tech radar is used to define which technologies (languages, platform tools, databases and data management tools) can be adopted or need to be avoided during development.
Measure for physical security: We actively promote a “Work from Anywhere” policy so our employees are free to work from any place they want. However, we still have our office premises. We have no secure areas/data center on our premises as we are a completely cloud-based company. Our office floors are protected by physical access controls, CCTV, and manned security.
Measures for internal IT and IT security governance and management: We maintain a risk-based assessment security program, which includes administrative, organizational, technical, and physical safeguards designed to protect the Services and confidentiality, integrity, and availability of Customer Data. Our information security program is set up in a systematic and well organized way. In addition, legal and regulatory requirements apply to ensure the confidentiality, integrity, and availability of information to the organization, employees, partners and customers. All these are translated into our information security policies, procedures and guidelines. We have a Security Steering Committee which is responsible for the tactical level of information security. This entails the coordination of information security activities and the translation of strategic activities to operational activities for our security, and our continuous maintenance of regulatory compliance. All employees are responsible for safeguarding company assets. All our employees are screened for expertise, experience, and integrity. Employees are informed about security and data protection aan de on-boarding stage, as well as by way of regular team-specific training, and other company-wide all-hands presentations about the importance of data protection and security compliance.MessageBird is ISO/IEC 27001:2013 certified, the globally recognised information security standards for Information Security Management Systems (ISMS).
All our hosting providers are ISO/IEC 27001:2013 compliant.
We are also registered with the Dutch Authority for Consumers and Markets. This means we’re always accountable and fully transparent with our clients.
We are an Associate Member of the Groupe Speciale Mobile Association (GSMA). The GSMA represents the interests of mobile operators across the globe.We are always up to the date with all applicable laws and regulations, including the General Data Protection Regulation.
Measures for certifications/assurance of processes and products: We undergo rigorous surveillance as well as certification audits as part of our ISO/IEC 27001:2013 compliance, and regularly execute application vulnerability and penetration testing. MessageBird takes a unified approach to patch and vulnerability management to ensure that our standard SLA timelines are maintained whether vulnerabilities exist in our underlying infrastructure, operating platforms, or source code.
Measures for application security: We ensure security of our applications during the design and development phase based on the MessageBird Secure Code Guidelines.
Appropriate corrections are implemented prior to release.
Code changes are reviewed by skilled individuals (who are familiar with code review and secure development) other than the originating developers.
Applications will undergo rigorous application security testing to identify any new threats and vulnerabilities at least annually (in accordance with industry standards and best practice).
All code changes for applications that are pushed to production environments are reviewed using manual and/or automated processes.
Penetration tests are conducted annually and case-by-case on new products/features. Automated source code analysis tools are being used to detect security defects in code prior to deployment, based on the language.
Measures for vulnerability disclosure: We appreciate security researchers who have found vulnerabilities on our platform to contact us and to send their findings to security@messagebird.com. We have a dedicated security team who follow-up and send invitations to our bug bounty program to investigate and remediate where necessary.
Measures for ensuring accountability: We implement information security and data protection policies in accordance with applicable laws and publish an overview of our ISMS relevant information (link). We have appointed a dedicated VP, Compliance and Information Security and a Data Protection Officer, and maintain documentation of our processing activities, including recording and reporting security incidents involving Personal Data where applicable.
Measures for ensuring accountability: We implement information security and data protection policies in accordance with applicable laws and publish an overview of our ISMS relevant information (link). We have appointed a dedicated VP, Compliance and Information Security and a Data Protection Officer, and maintain documentation of our processing activities, including recording and reporting security incidents involving Personal Data where applicable.
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