MessageBird connects enterprises of all sizes to WhatsApp’s Business solutions, making business-to-customer communications feel as natural as communicating with family and friends.
Create a certified Business Profile with your company details. Once customers have opted in to receive your messages, you’re ready to start chatting.
Take advantage of WhatsApp’s rich media capacity. Share geolocations, images, and audio recordings and receive videos to gain context and provide support to customers.
With MessageBird, set up SMS fallback for urgent messages to ensure your content gets delivered regardless of internet access.
Programmable Conversations is a powerful omni-channel messaging solution that unifies the world’s most popular communication channels into a single API, including SMS. While your customer-facing teams focus on optimizing and personalizing their customer conversations, we manage the connections to each and every communications platform you’re present on. Expand your customer communication suite with WhatsApp, Facebook Messenger, WeChat, Telegram, Line and SMS with a single API.Discover Programmable Conversations
Reach your customers where they already are with urgent updates such as travel itinerary changes, system outages, location-targeted alerts and more.
Share information regarding orders, deliveries, appointment reminders, payment processing and more on a platform your customers check multiple times per day.
Allow customers to initiate in-depth conversations with rich media capacity so your support agents can improve troubleshooting and shorten ticket lifespans.
Integrate WhatsApp messaging into Zendesk directly. Install the native MessageBird app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.
Thank you, that was quick! Could you send me the credit note?
Your request has been processed successfully. The refunded amount has been deposited into your bank account.
Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.
Hello, I would like to cancel my flight to AMS and get a refund.
Create a new ticket each time a customer starts a new WhatsApp conversation.
Tickets are supplemented with key customer information and channel data.
Track your WhatsApp performance with Zendesk’s reporting and analytics.
Simple and understandable pricing for WhatsApp that is based on the type of message you send.Check WhatsApp Pricing
Business initiated conversation
Use pre-approved templates for outbound WhatsApp messages. Pay per outbound message + our MessageBird flat fee.
Customer initiated conversation
A 24 hour window is opened when you receive a message from a customer. During this window, you will be charged the MessageBird fee for in and outbound messages.
Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.
Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.
Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.
Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.