WhatsApp Business solution
1.5
billion+ users
180+
countries
End-to-End
encryption
Chat with customers on WhatsApp through MessageBird
MessageBird connects enterprises of all sizes to WhatsApp’s Business solutions, making business-to-customer communications feel as natural as communicating with family and friends.
Build your Business Account
Create a certified Business Profile with your company details. Once customers have opted in to receive your messages, you’re ready to start chatting.
Share Rich Media
Take advantage of WhatsApp’s rich media capacity. Share geolocations, images, and audio recordings and receive videos to gain context and provide support to customers.
SMS Fallback Coming soon
With MessageBird, set up SMS fallback for urgent messages to ensure your content gets delivered regardless of internet access.
Check out our Programmable Conversations and add WhatsApp to your communications suite
Programmable Conversations is a powerful omni-channel messaging solution that unifies the world’s most popular communication channels into a single API, including SMS. While your customer-facing teams focus on optimizing and personalizing their customer conversations, we manage the connections to each and every communications platform you’re present on. Expand your customer communication suite with WhatsApp, Facebook Messenger, WeChat, Telegram, Line and SMS with a single API.
Discover Programmable ConversationsUse Cases
Alerts
Reach your customers where they already are with urgent updates such as travel itinerary changes, system outages, location-targeted alerts and more.
Notifications
Share information regarding orders, deliveries, appointment reminders, payment processing and more on a platform your customers check multiple times per day.
Customer Support
Allow customers to initiate in-depth conversations with rich media capacity so your support agents can improve troubleshooting and shorten ticket lifespans.
Integrate the WhatsApp Business solution into Zendesk with the MessageBird native app
Integrate WhatsApp messaging into Zendesk directly. Install the native MessageBird app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.
+Upload documentThank you, that was quick! Could you send me the credit note?
Your request has been processed successfully. The refunded amount has been deposited into your bank account.
Hello, your request to cancel and receive a refund for your flight to AMS has been acknowledged. Your refund will be processed shortly.
Hello, I would like to cancel my flight to AMS and get a refund.
Automatic Ticket Creation
Create a new ticket each time a customer starts a new WhatsApp conversation.
Rich Tickets
Tickets are supplemented with key customer information and channel data.
In-depth Reporting
Track your WhatsApp performance with Zendesk’s reporting and analytics.
WhatsApp Business Pricing
Simple and understandable pricing for WhatsApp that is based on the type of message you send.
Check WhatsApp PricingTemplate Message
Business initiated conversation
Use pre-approved templates for outbound WhatsApp messages. Pay per outbound message + our MessageBird flat fee.
Session message
Customer initiated conversation
A 24 hour window is opened when you receive a message from a customer. During this window, you will be charged the MessageBird fee for in and outbound messages.
Ask us anything
Frequently asked questions
Global coverage
Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.
Speed & Deliverability
Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.
24/7 Support
Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.
Fair Pricing
Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.