With 2022’s Black Friday and Cyber Monday behind us, and two more weeks left in December, let’s look at what we can see of Holiday-related retail email thus far, and share key insights and email best practices for successfully supporting Holiday.

This post is part of a series on optimizing customer support operations. In it, we explain how to divert incoming requests to lower-cost channels to reduce customer service costs.

This post is part of a series on optimizing customer support operations. In it, we cover how to prioritize your most important customers.

Today at MessageBird we’re celebrating Women’s Equality Day – in commemoration of the 19th Amendment to the United States Constitution. The 19th amendment was adopted in 1920, giving women the right to vote. More than a century later women’s suffrage is still not a worldwide right!

To celebrate Pride Month here at MessageBird, we started the month asking Birds who are members of the LGBTIQ+ community and community allies to share what Pride means to them.

The acceleration of growth leads to an exciting uptick in customers, but it also means an inevitable overload of customer support inquiries.

The recent changes with Apple Mail Privacy Protection had us wondering – where else is prefetching happening? While false opens come as no huge surprise, we have additional details around the limited set of circumstances in which Gmail is prefetching images in emails sent to Gmail users.

Business on Instagram is booming — the social platform now has over one billion active monthly users, 500 million daily Stories users and 150 million people on Instagram have a conversation with a business every month.