Support plans for every business

Coach+

$

support

coach

monthlyFee

per month

Contact sales

Extended work hours: Monday-Friday, 7am to 7pm

Response time up to: 8 hours for critical issues

Business

$

support

business

monthlyFee

per month

Contact sales

Always on standby: Monday-Sunday, 24x7

Response time up to: 4 hours for critical issues

Additional phone support

Technical account manager available*

First Class

$

support

firstClass

monthlyFee

per month

Contact sales

Always on standby: Monday-Sunday, 24x7

Response time up to: 1 hour for critical issues

Additional phone support

Dedicated conversation channel

Dedicated escalation

Technical account manager available*

Private

Custom

Contact sales

Always on standby: Monday-Sunday, 24x7

Response time up to: 1 hour for critical issues

Additional phone support

Dedicated conversation channel

Dedicated escalation

Dedicated technical account manager

Comparison

Name

Coach

Coach+

Business

First Class

Private

Support days

Monday-Friday

Monday-Friday

Monday-Sunday

Monday-Sunday

Monday-Sunday

Support times

?

9AM - 5PM

7AM - 7PM

24x7

24x7

24x7

First Response Time

Coach

Coach+

Business

First Class

Private

Priority 1

?

12 hours

8 hours

4 hours

1 hours

Custom SLA

Priority 2

?

24 hours

12 hours

8 hours

4 hours

Custom SLA

Priority 3

?

48 hours

24 hours

12 hours

8 hours

Custom SLA

Features

Coach

Coach+

Business

First Class

Private

Email support

Phone support

Dedicated conversation channel

?

Dedicated escalation

Technical account manager

?

Option

Option

Additional offerings

Coach

Coach+

Business

First Class

Private

Technical account manager

?

Yes

?

Yes

?

Executive sponsor

Training hours (per year)

4 hours

8 hours

16 hours

32 hours

Support QBR

Priorities

First Response Time

Trigger

First Response Time

Priority explanations

Priority 1

Business Critical

Based on support plan

Severe Business Impact

?

Priority 2

Degraded Service

Based on support plan

Big Business Impact

?

Priority 3

General Issue

Based on support plan

Minor Business Impact

?

Your new standard in Marketing, Payments & Sales. It's Bird

The right message -> to the right person -> at the right time.

Your new standard in Marketing, Payments & Sales. It's Bird

The right message -> to the right person -> at the right time.