Challenge

When there’s an incident — a misconfiguration, a server down, or any technical problem that may cause issues — the right team or individual needs to know as soon as possible, to minimize potential impact on their users. With PagerDuty’s platform, incidents are sent to the right on-call responders using predefined escalation policies to enable faster responses.

But with customers worldwide, PagerDuty must deliver these notifications wherever its customers are located.

Solution

PagerDuty uses Bird’s Voice connectivity to ensure its crucial services function wherever customers require it. MessageBird enables reliable caller ID globally — even while delivering calls in distant countries — to increase the likelihood business-critical notifications being answered.

For PagerDuty, using Bird’s supernetwork and numbers API provides direct access to over 220 global telcos and cost-effective, local numbers where needed.

Ensuring reliable alerts at scale

PagerDuty makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with Bird’s telecom infrastructure, PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.

“Our business is built on trust — customers rely on us to deliver business-critical notifications worldwide, which is why having a solid telecommunications partner is so important.”

Leeor Engel, Senior Engineering Manager at PagerDuty