Customer Stories



Urbanic reduces incoming customer support inquiries by 30% with WhatsApp
Urbanic’s ultimate goal was to integrate multiple channels under one umbrella. After evaluating several solutions, they chose MessageBird due to the user-friendly interface and the ability to see every channel in a single console. They started with the most popular channel: WhatsApp.
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Al Jazeera’s Fact-Checking Agency Resolves 20% of Requests Automatically via WhatsApp
Al Jazeera, a Qatari media organisation operating in 70 countries across the world, has its own fact-checking agency called Sanad. Helping quickly deliver comprehensive and accurate news. The global news organisation saw an increase in journalist engagement and a decrease in first-response times
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Domino’s Pizza Increases Incremental Sales by 40% with SMS Campaigns
Domino’s Greece is a division of Daufood, the largest franchise of Domino’s Pizza worldwide based on the number of markets in which it operates. Daufood manages the brand’s rights in 14 European countries, including Malta, Portugal, and Austria, and operates 38 Domino’s stores in Greece.
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ComparaOnline increases car and travel insurance conversion rates by 18%
ComparaOnline is a price comparison site for financial and insurance services in Latin America. Operating in Chile, Brazil, and Colombia, ComparaOnline lets over 1 million monthly active users find the best rates on auto insurance, travel insurance, mortgages, and consumer credit.
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Houm attracts 64% more qualified leads and reduces response time
Houm is a real estate technology company offering a marketplace for investors, buyers, renters, and sellers in Chile, Mexico, and Colombia. Houm now has over $850 million USD in real estate under management. The startup grows double-digit every month, with more than 600 people on its team.
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Aramex 2.7x productivity and handles 500K WhatsApp messages every month
Aramex is a leading global provider of comprehensive logistics and transportation solutions with 18,000 employees and offices in over 70 countries. Their goal was to reduce calls by up to 80%. They needed a partner that could help them manage the increased volume of customer inquiries efficiently.
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Amazon Prime Video increases customer engagement with WhatsApp marketing
Amazon Prime Video is one of the world’s largest on-demand video subscription services. With over 200 million subscribers, the service offers a wide selection of content, including shows, movies, events, and Amazon Originals that can be streamed on any device.
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Matahari 2.5x conversion rates with WhatsApp marketing
Matahari is the largest retail platform in Indonesia with 139 stores located in 77 cities across the country and online presence on Matahari.com. Matahari was established in late 1950s with the opening of a children's fashion store in Jakarta. The first Matahari outlet was opened in 1972, and is considered to be the first modern department store in the country.
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SON Sends 21M+ OTP Messages With 99%+ Delivery Rate
Stichting Open Nederland (SON) is Dutch for The Open Netherlands Foundation. They’re an independent non-profit organization funded by the government to help people book COVID-19 test appointments via government-approved test providers. So far they have facilitated more than 5 million bookings at hundreds of locations across the country.
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BukuWarung optimizes and improves OTP conversion rates by 15%
BukuWarung is a fintech company and super-app offering digital bookkeeping, payments, stock management, and other related solutions to micro, small, and medium enterprises (MSMEs) in Indonesia. Boasting a customer base of 6.5 million businesses (and counting), BukuWarung is used by merchants across all districts in Indonesia.
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Ralali decreased First-Response Time by 66% on WhatsApp Business
Ralali is an Indonesian B2B marketplace founded in 2013 that connects suppliers with local merchants.Ralali’s mission is to develop and sustain the best-in-class tech platform for enhancing B2B commerce’s procurement supply chain. With over 22,000 suppliers and 1.5 million merchants buying on Ralali, the company is well on its way to fulfilling that mission.
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Expert achieved an 80% conversion rate with WhatsApp Business
Expert, a Netherlands-based company founded in 1967, has an expansive network of +5,000 consumer electronics and appliance retailers in 22 European nations. Each of its stores is owned by an independent, local entrepreneur, which allows Expert to provide customers with expert advice and personal service from someone they know and trust.
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Guzman y Gomez increased sales by 40% by deploying four new channels
In just a matter of days, Guzman y Gomez (GyG) rapidly pivoted online to stay connected with its customer base. It consolidated communications into one platform, implemented automation and integrated into existing software. MessageBird’s AI platform allows GyG to automatically detect between complaints and emergencies to escalate necessary issues and mitigate risks.
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OVO Energy achieves 2x agent efficiency by automating meter readings
OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing its customers with them on the journey towards zero carbon living. To help expand its ability to connect digitally with members, OVO Energy turned to MessageBird.
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Glovo sped up partner onboarding by 4x on WhatsApp Business
Glovo is an on-demand delivery app created to deliver the best products within a city — from food to pharmaceuticals. Since partnering with MessageBird, Glovo’s lead to acquisition of drivers upscaled by 200%. Furthermore, its courier retention rose by 20% in some segments and its local business partners experienced 40% time saved while onboarding.
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Enabling real-time notifications at scale using MessageBird
PagerDuty is a digital operations management platform that makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with MessageBird’s telecom supernetwork (infrastructure), PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.
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Using WhatsApp and Flow Builder to increase customer satisfaction
NUJEK, an on-demand platform in Indonesia, provides delivery and other professional transportation services all in one mobile app. It partnered with MessageBird to get direct access to the WhatsApp Business API and automate its customer, courier and partner interactions. Since then, NUJEK’s whole communication journey has become more efficient and reliable.
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Using WhatsApp to power a more profitable and efficient food ordering experience
By partnering with MessageBird, Reorder has been able to rapidly develop and bring their solution to market. Integrating with WhatsApp’s APIs, Reorder offers their clients a robust WhatsApp shop to connect with customers. It has allowed businesses to continue focusing on producing well-crafted food, and not on how to build an online sales solution.
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Powering person-to-person ticket resales
TicketSwap is a platform that provides a convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre, and the like. It leverages MessageBird's cloud communication platform to protect and support customers from the moment they create an account, right up until they walk through the venue doors.
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Bringing farming into the 21st Century
As Connecterra expanded worldwide, it needed a cloud communications provider that could deliver SMS alerts and notifications quickly and reliably to farmers in some of the most remote corners of the world. Connecterra chose MessageBird to automate communication with farmers via SMS messaging to help build sustainable and economically viable dairy farms.
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Communications that save hospitals millions
DrDoctor empowers hospitals across the UK to modernize patient care via automated, digitized communications. UsingMessageBird Flow Builder, DrDoctor enables National Health Service (NHS) hospitals to send programmatic SMS and Voice messages to patients, drastically reducing no-shows and missed appointments.
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A better way to reliably collect COVID-19 data at scale
Crown Coronation is an international clinical trial created in response to COVID-19, aiming to help decrease the chance of catching it or reduce the symptoms when you do get it. The Comprehensive Clinical Trials Unit at the University College of London set up a massive trial across the United States and South Africa as quickly as possible to combat the pandemic.
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Automating engagement with 50,000 WhatsApp sellers to drive revenue
OLX partnered with MessageBird to better connect with their customers through WhatsApp, SMS, and Voice and create automated communication flows on those channels. OLX increased engagement and upselling to their B2C sellers, better connections to their C2C sellers to help them sell on OLX, and proactive engagement with buyers through personalized ads.
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