Next Level customer support
Enhance customer service while cutting costs. Quickly resolve issues and impress customers with AI-driven self-service. Empower your agents with real-time context and insights
30%
reduction in average handle time
increase in first contact resolution
improvement in CSAT scores
Offers robust ticket management capabilities, including tags for quick issue classification, automated ticket dispatch rules, and AI-generated auto replies - empower support agents to focus on more complex issues, ultimately enhancing overall efficiency
Users can automate ticket assignments based on agent workload, skills, or preferred channels, streamlining support processes and optimizing resource utilization
En platform provides comprehensive reporting features, such as activity dashboards, and performance metrics, enabling data-driven insights to improve operational efficiency and customer service quality
Empower agents with the right context about the contact and the conversation. Easily bring external information via integrations. Enable AI-powered insights on conversation history
Streamline Soporte with Smart Soluciones
Assist users from their initial inquiry to consistent engagement
AI assistant
Answer customer queries with knowledge base powered AI
Quick responses
Pre-written responses for common situations in Inbox - Reply lightning-fast without sacrificing personalization
Multiple connectors
Out-of-the-box connectors allow you to see all related details of your customer, e.g. the Shopify order details right inside of your conversation
Automated workflow magic
Set up rules in Inbox to automate support workflows, ensuring that tickets are handled efficiently and consistently, saving your team valuable time and effort
Efficient ticket management
Robust ticket management features
including tagging, automated workflows, and email notifications, streamline customer inquiries
Enabling faster response times
Facilitating swift and efficient reactions, enhancing overall responsiveness
Improved issue resolution
Enhanced problem-solving capabilities leading to more effective resolutions
Automate common actions
Streamline routine tasks by leveraging predefined sequences and macros
Automated processes with templates
Con Bird cualquiera puede crear formularios de alta conversión. Basta con arrastrar y soltar los bloques de contenido necesarios para diseñar formularios atractivos.
Automated Merging
Bird allows automated ticket merging to streamline conversations
Efficient Soporte Empowerment
Empowering support teams to handle inquiries swiftly and consistently
Maintaining personalized interactions
Sustaining customized engagements across interactions
Templates - Easy as 1,2,3
Develop standardized formats utilizing our omnichannel templates and canned responses
Comprehensive Reporting and Analytics
Advanced tools & analytics dashboards
Sophisticated tools for comprehensive reporting and analytical dashboards
Data-Driven Performance Tracking
Allows businesses to track performance metrics, identify trends, and make data-driven decisions
Improved efficiency
Boosts efficiency by optimizing response times and overall operational effectiveness
Efficiency & Satisfaction Boost
Drive enhanced customer satisfaction alongside streamlined operational efficiency
Productos intuitivos
built for the Enterprise
Escala inigualable
Procesamos casi medio billón de correos electrónicos, SMS y pagos al mes. Nuestra escala significa que hemos encontrado todos los escollos, y le ayudaremos a evitarlos.
Controles de acceso exhaustivos
Toda la plataforma ofrece controles de acceso detallados que le permiten aprovisionar su espacio de trabajo, sus usuarios y la forma de facturar con total control y flexibilidad.
Asistencia de primera clase
Con Bird obtendrá acceso directo a un equipo especializado que puede ayudarle a migrar, escalar y optimizar, ya sea el coste, la velocidad o la capacidad de entrega lo que esté buscando.
Cumplimiento global
Nuestros equipos jurídicos y de cumplimiento normativo trabajan directamente con miles de empresas altamente reguladas a diario para ayudarles a cumplir la normativa tanto a nivel nacional como transfronterizo.
Conecta tus aplicaciones y herramientas favoritas
Your new standard in Marketing, Pay & Services. It's Bird
The right message -> a la right person -> en el right time.