WhatsApp Tech Provider Terms and Conditions

See Section 19.2 of our Product Specific Terms here.

1. Customer may facilitate its clients’ (“End Customers”) access to our WhatsApp Service subject to the following terms:

1. Customer is responsible for the payment of fees set out in the Agreement, including, but not limited to, any fees attributable to End Customers’ access and use of the WhatsApp Service, irrespective of whether Customer receives payments from its End Customers for the WhatsApp Services or not.

2. Without limiting or affecting (d) below, Customer is  responsible for offering customer support services to End Customers and for all matters and liabilities related to the use of the WhatsApp Services by End Customers.

3. Customer shall procure that End Customers shall be bound by our General Terms and Conditions at bird.com/legal/terms as an agreement between the End Customers and us (the “General Terms”).  Customer is required to communicate to its End Customers that (i) the General Terms with us applies to the End Customer and to their use of the WhatsApp Services, and (ii) by using the WhatsApp Services, the End Customer accepts to be bound by the General Terms. If Customer has not at any time ensured that End Customer has explicitly accepted the  General Terms, Customer represents and warrants that Customer has accepted the General Terms on behalf of the End Customer, and that Customer has authority to accept such requirements on behalf of the End Customer and bind the End Customer to the General Terms. Subject to the foregoing requirements, Customer is not authorised to create any direct liability or obligations on our behalf to End Customers and their end users.

4. Customer is required to share and provide accurate details of each End Customer where and as requested by us, Meta, and/or WhatsApp. 

5. A violation of this clause constitutes a material breach within the meaning of the Agreement which gives us, among others, the right to terminate or suspend the Agreement with immediate effect without being liable for any compensation, reimbursement, indemnity, or liability.

For the avoidance of doubt, the term “WhatsApp” means WhatsApp Inc, WhatsApp Ireland Limited, Meta Platforms Ireland Limited or Meta Platforms, Inc  (as applicable) and any successors thereto in respect of the WhatsApp Services from time to time.