Remote Desktop environment: Citrix / VPN.

Apr 18, 2023

When a guest uses a 'remote desktop' environment you may encounter certain issues during the video call.

Namely:

  1. The customer has no authorization to use a microphone / camera.

  2. The connection is established but is very slow / faltering.

 

If you encounter the above problems, we recommend following the step-by-step plan below:

  1. Ask if the client can start the browser outside the Citrix / VPN environment and enter the meeting that way.

  2. Ask if the guest can enter the meeting via a mobile device, this can be a tablet or smartphone.

  3. Ask the guest to dial-in