One platform that combines content, channels, and customer data
Build personalized customer experiences
Channel all of your customer data into a 360 view of your customer. Use data from different sources to personalize content and orchestrate who receives what messages, at what time.
Customers who implement personalization experience up to 35% click-through rates.
Launch campaigns across any channel
Experiment with new channels and find what works for your marketing objectives. Drive higher marketing ROI with omnichannel campaigns across SMS, WhatsApp, Email, Instagram, and more.
Stand out with rich, interactive content
Generate higher engagement with rich media and by giving customers a way to reply. Use new content formats such as carousels, buttons, video, audio, and more. Guide a conversation with with suggested replies, buttons and the ability to share payment links from within the conversation.
Accelerate your go-to-market strategy
Avoid manual tasks and siloed systems that lead to delayed productivity. Design, launch, and monitor all your marketing initiatives under one roof to streamline workflows and more experiments, faster.
Deliver the personalized experiences modern customers expect
Engage with your customers in the most meaningful ways.
Gain an end-to-end, 360° customer viewpoint
Use Contacts to collect customer data from all of the tools you use.
Connect anything—from your CRM, e-commerce store, to internal tools and unify the data into complete customer profiles.
The data becomes instantly available for segmentation and personalization of all your engagement.
Message customers in bulk
Campaigns let’s you broadcast campaigns out in bulk on WhatsApp.
Build highly targeted audiences, pull in templates, and report on campaign performance—all from one tool.
Build dynamic journeys across channels
With Flows you can build dynamic journeys and conversational marketing chatbots.
Deliver engagement on any channel: WhatsApp, Email, SMS, and social DMs.
Use customer data to trigger journeys and evaluate what path to take through conditional branching.
Create omnichannel content
Use Studio to create, personalize, and scale omnichannel message templates.
Create templates once and reuse them across channels and languages.
For advanced messaging channels, make use of all the latest content formats like: carousels, buttons, video, audio, buttons and more.
Handle replies, upsell customers
Use Studio to organize replies and give humans a way to have conversations with customers.
Answer questions that are preventing checkouts, help customers discover new products, and engage through remote sellers.
Increase productivity and lower cost by consolidating your most important marketing functions into one platform. Not ready for the full suite? No problem. Use what you need now, and expand as you scale.
Customer lifecycle management
Monitor each stage of the buyer journey to steadily gain and retain loyal, long-term customers.
Customer engagement and retention
Connect with audiences throughout the entire buyer journey to discover fresh ways to attract, engage, and delight customers.
Customer retargeting
Connect with high-priority prospects who have previously interacted with your company or shown interest in specific products.
Cart abandonment
Track shopping cart items and behaviors to offer precise messaging and additional conversion opportunities.
Conversational marketing
Easily deploy AI-powered chatbots and 1:1 messaging platforms that can understand user intent and assist customer support agents.
Automated alerts and notifications
Create simple, no-code alerts to stay on top of mission-critical workflows and marketing events.
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.