Build what your agents need and what your customers want
Reduce the load on your agents
Set up bots to manage repetitive tasks, allowing agents to focus on complex, high-priority questions.
Enable seamless collaboration between chatbots and agents, with agents stepping in when a human touch is needed. Plus, enjoy quicker resolutions as bots gathers essential information from customers before connecting them to an agent—equipping your team with immediate context for effective, satisfying answers.
Reduce time to market
Empower customer-facing teams with everything they need to build chatbots and automations without the need for a developer.
Maximize capabilities with plug-and-play connectors for seamless integrations. Connect AI vendors like OpenAI to use the latest technology. On top of that, access real-time customer data for personalized experiences across channels like WhatsApp, SMS, and Instagram.
Improve customer experience
Reduce response time times, freeing customers from waiting on hold.
Empower them with self-service options, streamlining interactions that once demanded human assistance—such as order status updates, booking modifications, and appointment rescheduling.
Scale without adding the headcount
Handle more inquiries with chatbots that manage unlimited simultaneous interactions, support multiple languages, and provide 24/7 availability.
Respond to sudden customer volume spikes without requiring agents to work overnight or weekend shifts.
One integrated no-code solution
No technical expertise? No problem. Need personalized interactions? We have the data for that. Worried about your tech stack? Connect to your best tools in minutes.
Build no-code automations
Our visual workflow builder and pre-built templates make it simple to create the chatbots you need, even without technical expertise. Use our drag-and-drop interface to build automated workflows or lean on our templates for dozens of common use cases.
Quickly test and debug your chatbots, managing and monitoring performance from a central dashboard.
Personalize every interaction with customer data
Consolidate all of your customer data from across your tech stack to create a 360-degree customer view for every conversation.
Gather real-time data on customer responses and preferences to personalize future conversations automatically.
Work with AI that reacts like a human
Our Natural Language Processing solution lets chatbots understand and respond to inquiries with familiar language, making the entire conversation more intuitive for your customers.
Out-of-the-box integration with OpenAI means your chatbots will generate more sophisticated responses, instead of relying on robotic scripts.
Connect all your favorite tools
MessageBird integrates with the most popular tools—like Salesforce, HubSpot, and Shopify—for a unified, accessible view of customer data.
But it doesn’t stop at data. With our Connectors, you can trigger actions in your other apps based on events in MessageBird (and vice versa).
Create chatbots and automations for every stage of the customer journey
Concierge Bot
Greet customers with a personalized message and a self-service menu.
First Party Data Collection
Collect first-party customer data automatically, saving name, email, order ID and more for later.
FAQ Bot
Provide answers to FAQs in seconds, allowing customers to solve support requests on their own.
Shopping Assistant
Let your customers browse products, place orders, make payments, and process refunds within their preferred channel.
Proactive Notifications
Send abandoned cart reminders, shipping information, and product notifications.
Cross-sell
Make recommendations based on recent purchases, and send personalized offers at the right time, automatically.
Be compliant globally
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.
Privacy settings
© 2024 Bird. All rights reserved.
Made with <3 in Amsterdam