The channel for broader reach and higher engagement
Reach 2B+ people
WhatsApp is the most-used messaging app in the world, with over 2 billion monthly active users across 180 countries.
Be a part of the conversation by tapping into the 100M+ messages sent on WhatsApp every single day. Reach customers wherever they are in the language of their choice.
Increase customer engagement
Businesses see 75% open rates on WhatsApp—higher than email and similar to SMS.
70% of WhatsApp users check the app daily for messages from friends and family, and they want to talk to businesses the same way.
Get your messages opened, read, and responded to quickly with the channel customers love to use.
Build stronger relationships
Looking to increase loyalty and advocacy?
Reduce response times and personalize suggestions with chatbots and automated messages.
Give customers a true two-way channel for communicating with your business with a convenient and flexible experience.
Create rich conversations
WhatsApp messages aren’t just text-based. You can send your customers images, videos, PDFs, and stickers—or create guided experiences with buttons and pick lists.
Engage your customers and drive customer loyalty with everything from personalized promotions and support to entire shopping experiences.
Easily create and manage customer conversations on WhatsApp
Modernize your customer interactions with personalized conversations, new behavioral insights, and rich messaging capabilities.
Create the conversations your customers want
Increase engagement by making conversations rich, personalized, and interactive.
Make things easy on your customers with buttons and picklists—and give them a unique experience by sharing files, videos, images, maps, and more.
Uncover new insights
Optimize your customer success, marketing campaigns, and sales conversions with real-time visibility into which content customers are engaging with.
With WhatsApp for Business, brands can track customer engagement via open rates, click-through rates, and response rates—giving you what you need to understand preferences, behavior patterns, and areas for improvement.
Numbers and template approvals without the headache
Just log in with your Meta business account to bring your existing WhatsApp number into MessageBird or create more WhatsApp channels with our virtual numbers.
Define the numbers you want to send from and manage template approvals, quality scores, and campaign performance—all from one place.
Marketing Automation
Run campaigns on WhatsApp to send promotions and create shopping experiences.
Chatbots
Build interactive, personalized chatbots that take care of repetitive and manual work.
Customer Service
Give your service teams the ability to receive and respond to messages directly on WhatsApp.
E-commerce
Run retargeting campaigns, provide customer support, and let customers shop and track packages directly in the app.
Marketplaces
Onboard partners, keep customers up-to-date, and facilitate anonymized conversations.
Logistics
Track order status, automate support requests, and orchestrate your fleet.
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.