Consolidate and automate: Faster for your team, better for your customers
Increase team efficiency with a single source of truth
Get a complete picture of every customer by combining traits, activity, and preferences from multiple data sources like your product, CRM, or ecommerce store.
Take the manual work out of data management. Keep data synchronized effortlessly across the entire platform.
Personalize every interaction
Contacts provide the foundation for personalization, allowing you to act on your data and deliver unique interactions.
With contacts you can create tailored messages, enable context-aware support, and deliver highly targeted marketing campaigns.
Data-driven automation
Leverage data in automations to streamline processes, and deliver personalized journeys. Initiate flows as data comes in and change direction based on your customer’s context.
Build self-service support experiences, conversational marketing bots, and context aware automations.
Make faster, more strategic decisions
Get valuable visibility into your customers’ behavior, preferences, and history to inform better marketing and service strategies.
Use MessageBird’s CDP to analyze millions of data points and make more informed decisions about customer engagement programs.
Reach your customers in the right way with a single source of truth
Contact profiles built for every customer touch-point: add leads from your website, import from your CRM, send targeted marketing campaigns, and connect the dots between all of your systems.
Segmentation and targeting
Create more relevant, effective marketing campaigns—segment and target customers based on demographics, behavior, and preferences.
Tailor your messages and offers to customer purchase and browsing history, then add data to your contact profiles in real-time.
Unified customer profiles
Consolidate all your customer data into a single view. Create rich contact profiles from your app analytics, e-commerce store, CRM, and more.
Simple data integration
Build your contact list from existing sources or create new ones. Use Connectors to integrate popular tools like Salesforce and Shopify. Surface contact data directly in Campaigns, Inbox, and Flows to personalize every interaction.
Real-time data processing
Contacts processes data in real-time, enabling businesses to respond quickly to customer actions and provide personalized experiences in the moment.
Top-grade security and compliance
Contacts is designed with compliance and security at its core, storing and protecting your customer data according to industry standards and local regulations.
Our platform offers local data residency, role-based access controls, audit logs, and GDPR and ISO 27001 compliance.
Marketing Automation
Set up personalized and targeted campaigns based on real-time contact profile updates.
Contact Tagging
Add contacts to groups tagged by support context and routing rules for better agent interactions.
Broadcast Marketing
Send out email and SMS blasts, create WhatsApp campaigns, and more with dynamic audiences and static lists.
Opt-in/Opt-out
Let your customers easily update their preferences, automatically updating their profile on the backend.
Customer Success
Quickly surface purchase history, ticket requests, and past conversations for a better customer experience.
Sales
Update your contact profiles from your CRM and vice versa. Get a more accurate view of leads by integrating all your channels into Contacts.
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.