TicketSwap is een platform dat een gemakkelijke en eerlijke plaats biedt om e-tickets voor concerten, festivals, sportevenementen, theater en dergelijke te kopen en te verkopen. Het bedrijf houdt transacties legitiem via zijn SecureSwap-programma en minimaliseert overprijzing door wederverkoopmarges te beperken tot 20 procent.

For TicketSwap, providing quick, reliable communications around transactions and ensuring that its users are legitimate is critical to delivering secure, transparent resale experiences. To authenticate buyers and sellers and keep them up-to-date, TicketSwap leverages MessageBird SMS and Programmeerbare e-mail.

Begeleiding van de bezoekers van het evenement bij elke stap.

TicketSwap was nearing peak festival season and needed an email solution that could reach millions of e-ticket buyers and sellers without getting blocked or lost in spam folders. De company needed a solution that would enable it to create unlimited templates. In addition, TicketSwap needed to send multiple emails to multiple recipients dynamically while counting on its email provider to filter content reliably to ensure delivery. MessageBird Programmeerbare E-mail met all of these needs and ramped up with TicketSwap in just the nick of time.

"We hebben besloten om Programmeerbare e-mail right in the middle of our peak
season — the European summer music festival season — which speaks to how confident we are in the solution, and how well it’s working for us. In just one week, we sent 4.8 million emails”

- TicketSwap Chief Product Officer, Frank Roor

From ticket purchases and sales to venue changes, event cancellations, and even personalized offers, Programmeerbare e-mail keeps TicketSwap’s customers informed every step of the way.

Persoonsgebonden ticketverkoop mogelijk maken

While Programmeerbare e-mail helps TicketSwap keep customers informed, MessageBird SMS helps to keep customer accounts secure. TicketSwap leverages two-factor authentication to protect its customers and platform against fraudulent or compromised activity.

Door gebruikers te verifiëren aan de hand van eenmalige wachtwoorden die via SMS worden verstuurd, zorgt TicketSwap ervoor dat transacties op het platform veilig worden uitgevoerd door echte, geverifieerde accounts.

"We hebben MessageBird's SMS API since nearly day one. We have always
been pleased with the reliability of the platform, and the quality of service and support we’ve received”

- TicketSwap Chief Product Officer, Frank Roor

Veilig en eerlijk tickets doorverkopen aan fans over de hele wereld

TicketSwap powers secure, reliable ticket resales to more than 4.1 million users across 20+ countries and counting. Always putting the fans first, TicketSwap leverages cloud communications to protect and support customers from the moment they create an account, right up until they walk through the venue doors. With MessageBird, TicketSwap is able to deliver safe, stress-free experiences that put event-goers aan de center of everything.

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