Cross platform
Offer support via Live Chat, WhatsApp, Messenger, SMS, WeChat, and more.
One Inbox, complete context
See the full context of previous conversations across all channels in one shared Inbox.
Provide instant answers
Set up smart chatbots that can recognize sentiment, intent, and FAQs for instant answers.
Get actionable insights
Track how your teams perform with built-in reporting for response and resolution times.
Start a live chat and bridge to a preferred channel or let the customer kick off the conversation directly in WhatsApp, SMS, Messenger, WeChat, LINE, and more.
Every message, across every channel is aggregated in Inbox, while your customer enjoys flexibility to use their preferred channels.
Let bots answer frequently asked questions directly and automatically connect to a live agent when needed.
Set up support bots that answer FAQs
Qualify leads with conversational forms
Automatically escalate to human agents
