An experience both agents and customers will love
Give your agents their time back
Empower your team to handle customer inquiries from SMS, WhatsApp, email, and social—all in one location, without the need to share logins or switch context.
Pull in customer data with Connectors to surface next to conversations, and help agents answer questions faster.
Improve customer satisfaction
Give your customers consistent, timely responses wherever they message your business.
Personalize every interaction and provide ways for customers to help themselves to avoid waiting on hold.
Automate the busy work
Use chatbots and automated workflows for repetitive tasks and answer common questions with our no-code visual builder, Flows.
Let your agents work more efficiently, handle more customer inquiries, and focus on more complex requests.
Let AI give a helping hand
Assist your agents with quick-reply suggestions, and correct the phrasing of drafts before clicking send.
Auto-generate conversation summaries and internal notes to get new conversation participants up to speed faster.
True omnichannel support, the way your customers want it
Unify your customer data, channel conversations, collaboration, and workflows in a single platform. Make high-quality support easier on your agents and your customers.
Arm your agents with 360 view of the customer
The more an agent knows, the better service they can provide.
Connect your Shopify store, Salesforce instance, payment service provider, logistics platform and more — all synchronized onto the Contact.
Give your team direct insight into customer activity, previous orders, delivery status, invoices, and more without switching screens.
Access all channels from a single, unified inbox
Let customers reach out wherever they like and manage all conversations across SMS, WhatsApp, email, social, and more within one application.
Even if customers switch channels or contact details, they are consolidated into one.
Efficient Collaboration aided by AI
Agents can add context with internal notes, invite teammates to participate in a conversation simultaneously, and easily assign conversations to other agents with the click of a button.
Organize your team’s workload
Labels, tags, and filters help agents quickly prioritize messages based on urgency and context.
Easily view the status—in progress, completed, or failed—and troubleshoot errors with detailed information within our platform.
Respond faster with Agent Assist AI
Reply to customer inquiries in seconds, 24/7, with our AI-powered and FAQ chatbots.
Give your agents tools to speed up their manual work, like auto-generating conversation summaries, re-written responses, and quick-reply suggestions.
Customer Service
Centralized communication with a 360-degree customer view—and the automation you need to reduce agent workload.
Chatbots
Build AI-powered and FAQ chatbots within Inbox for self-service options and an easy bot-to-agent handoff.
E-commerce
Integrate Inbox directly with your e-commerce store, surfacing data to process orders, returns, and recommendations.
Marketplaces
Make it easy for customers to get in touch on any channel, bringing all the context into Inbox.
Logistics
Provide customers with real-time shipping updates by connecting MessageBird with your logistics solution.
Marketing Automation
Run conversational marketing and deploy virtual sellers on any channel.
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.