Unlock new use cases across all of your channels and teams
Faster time-to-market
Automate your marketing and customer service tasks with our intuitive visual builder.
Put the power of automation in the hands of your frontline teams and let managers implement and experiment faster, without relying on engineering resources.
Flexible integrations and workflows
Connect your existing tools and data sources to create multi-platform workflows and personalized customer journeys.
Easily automate and adjust message rules for two-way customer conversations across all popular channels.
Reduced development and marketing costs
Save on the typically high cost of building and maintaining automations by eliminating the need for technical expertise and custom engineering.
Automate repetitive tasks and reduce manual work, freeing up your teams to focus on more complex business needs.
Better customer engagement
Build intelligent chatbots by plugging in an AI vendor like OpenAI to enhance the customer experience with faster, more personalized responses.
Respond to customer inquiries in seconds, 24/7 with the data to backup truly relevant responses and suggestions.
Making things easy for your customers doesn’t have to be hard
Building automations, integrating your customer data, and adding AI-powered conversations—MessageBird makes it simple. Give your support, ops, and marketing teams the tools to build what they need and what your customers want.
Create workflows with our intuitive visual builder
Flows lets you deploy production-ready workflows in no time at all.
Use Triggers to define which events initiate a workflow——from Shopify checkouts, to Agent actions and incoming messages. Then set up Actions to perform tasks like updating customer details, replying to messages, or looking up the latest order status.
You can even add conditional logic and create branching flows to create dynamic journeys.
Get started in minutes
Get a head start with fully customizable, plug-and-play templates—developed using years of industry insights and learnings on best practices.
Unleash the power of AI
Create AI-powered chatbots with ease and roll them out on any channel.
Use our native AI capabilities, leverage OpenAI, or connect any other vendor to create AI-fueled experiences.
With Flows, you can build anything from simple FAQ chatbots to complete self-service experiences.
Visual debugging tools
Resolve issues before they arise with inline testing and error resolution.
Easily view the status—in progress, completed, or failed—and troubleshoot errors with detailed information within our platform.
E-commerce
Send abandoned cart reminders, order updates, and AI-enabled responses.
Marketplaces
Simplify appointment scheduling, automate onboarding, and stay on top of partner management.
Logistics
Give customers on-demand tracking and automated returns.
Marketing Automation
Re-engage inactive users, run omnichannel campaigns at scale, and integrate with your best marketing tools.
Customer Service
Route conversations, automate data collection, and provide personalized support with virtual agents.
Chatbots
Define FAQs and provide conversational support based on intent and sentiment detection—all within your Inbox.
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.