Boring interactions don't work
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Slow, impersonal engagements are boring - say something bold
Automate small and big tasks
Start by building simple auto-replies, then expand to full customer journeys. You can automate any workflow.
Reduce data complexity
Flow Builder is the bridge between data silos in your organization. Trigger pipelines to automatically have your data where it needs to be.
Create experiences on every channel
Communicate with customers on every communication channel with full context of orders, support history, and more.
Start from scratch, or pick a template
Forward SMS to Email
Send an email when you receive a new SMS.
Easy Phone Menu (IVR)
Create voice-based menus for your customers.
Abandoned Cart Engagement
Send a text message to customers who left items in a shopping cart.
Customer Support - SMS
Improve support workflow with automated responses.
Build engaging experiences using data
Pick a trigger such as an incoming message or a new order on your platform.
Add steps to process information (eg language detection), route messages, and make relevant API calls.
Craft your customer experience through programmatic interactions across communication channels.
Design logic to route data and update your systems to reflect the latest updates from customer communications.
Build omnichannel experiences
Enable new types of customer interactions
Flow Builder allows you to create more meaningful customer interactions on the platforms they fluently use— e.g. complete sign-up forms via WhatsApp, exchange rich media on messenger, enable orders via SMS, or schedule appointments on WeChat.
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Abandoned cart re-engagement
Create powerful experiences to re-engage those customers and drive sales— automatically.
Support with Inbox
Escalate messages to your support team using Inbox, a dashboard for every customer conversation.
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Response menus
Use numbers or keywords to route your customer to the right resources.
Chatbots
Automate routine, repetitive answers or send helpful links and resources to address common problems.
User sign up & worker onboarding
Onboard users and workers to your platform through their preferred communication channel.
Appointment scheduling
Use Flow Builder to connect to your scheduling system and eliminate manual rescheduling.
Put your data to work, everywhere
Easily build data pipelines
Empower your contact center with information from your CRM, build pipelines for marketing campaigns, or centralize context from support software.
Custom webhooks & HTTP requests
Create data flows between third party sources like Point of Sale Systems (POS), CRMs, fulfillment providers, order processing systems and more.
Connect data cross-functionally
Use Flow Builder to create data pipelines across various sales, marketing, and support tools.
AI-driven customer insights
Enrich customer profiles with insights like preferred language and communication channel.
Insights & simulation
Test and simulate flows, understand live performance, and troubleshoot issues
Co-founder, CTO
