Stop wasting time responding to the same questions
The (automated) front line of support
Increase deflection with intelligent automation
Protect your support team's time and resources by answering the bulk of the questions asked by your users.
Flow Builder customization
Use Flow Builder to customize the path of incoming requests and add insights like customer sentiment or intent— so you can connect happy customers to automated replies or frustrated customers to live agents.
Learn more about Flow Builder
Build omnichannel bots in seconds:
They should be called Frequently Answered Questions
Quickly build a chatbot to answer the most frequently asked questions your business gets, like opening hours, pricing, and quick-troubleshooting. Maximize agent deflection to keep your support team focused on solving critical problems.
Data Sets
Our FAQ bot comes with default data sets, allows you to upload your own, and allows you to provide a link to an existing FAQ Page.
Omnichannel
Pick the channels your bot should engage on to curate the customer experience on each channels
Response Customization
Automate routine, repetitive answers or send helpful links and resources to address common problems.
Test and Launch
Built in testing let's you get your responses perfect before launching to customers.
One central Inbox
Meet customers that needs support with a customer service team that can reach them on any channel with full context from past orders and support tickets.
You're in good hands
Secure by design
Enterprise-grade security is built into our platform and products by default.
World-class support
24/7 support for you and your team, with offices in 7 countries.
Global scalability
Built for international laws and regulations, including GDPR and PSD2.