Communicate and convert across all your best channels
Seamless shopping experiences
Communicate with your customers where they want: SMS, WhatsApp, email, social DMs and more.
Build chatbots to help discover products, place orders, and provide support—because consumers who message businesses do so across the customer journey.
Over 74% of people surveyed already made a purchase over messaging, and 76% have used it to get support.
Give your customers a seamless experience, improving their satisfaction and your sales.
Ensure order updates get read
Use MessageBird to send real-time delivery notifications and order updates. Reduce customer inquiries by 30% and improve their delivery experience.
Ensure your urgent notifications get read by reaching your shoppers directly via WhatsApp and SMS with open rates of 75%, instead of sending emails that get lost in the inbox.
More sales, better conversion
Send targeted offers and updates via SMS, WhatsApp, and email to drive more sales and increase your conversion rates.
Enjoy better open rates and cross-sells with personalized promotions across all of your channels—all while giving your customers the chance to discover new products outside the storefront.
Let AI take the load off your agents
Give customers a way to self-serve your top support questions—provide them with a way to check their order status, make a return, or schedule an appointment in store.
Free up time for your agents to focus on your hardest questions and most loyal customers. Further relieve their pressure by giving them AI-powered workspace that suggests answers and helps them edit outgoing me messages.
All your customer data, all in one place
Connect with the most popular e-commerce platforms and leverages our CDP for personalized customer communication on real-time user behavior and preferences.
Sell more with omnichannel marketing
Abandoned carts, up-sells, and VIP promotions?
Optimize all the basics by setting up journeys and creating rich interactive content. Then, experiment with channels to find out what works best in each region.
When you’ve tapped out on potential, take things to the next level with conversational commerce
Drive higher engagement by sending ads straight into conversations and turn simple promotions into shopping experiences with conversational AI.
Speed things up with chatbots and workflow automation
Answer customer queries in seconds, 24/7.
Connect your order tracking, returns center and your product catalogue to provide customers with ways to answer their own questions.
Offload the repetitive questions to AI-powered bots to give your customers a more memorable experience and your team a cost-effective way to scale support.
All omnichannel support all in one place
75% of customers will spend more if they can message a brand when and where they want.
MessageBird’s Inbox brings all of your channels together, from the WhatsApp to Instagram DMs. Give your agents a single place where they can answer are personalized recommendations and answers within seconds.
Reduce costs, respond faster, and increase customer satisfaction—all within one platform.
Nurture existing customers
Watch your upsells soar with personalized product announcements and offers.
Automate CX
Create simple but powerful chatbots to handle customer inquiries.
Reach your customers all at once
Send blasts to curated audiences in your database, personalizing CTAs for better engagement.
Get proactive
Deliver timely notifications to your customers on the channel of their choice.
Harness conversational AI
Give customers relevant recommendations from your store within the chat experience.
Simplify order tracking
Let your customers view order status—and send updates—without an agent stepping in.
MessageBird continuously invests in the highest standards for data security and compliance, in order to keep your business and customer data protected.
In-depth access control
Leverage built in identity management tools, configurable access control, and more.
GDPR
Honor GDPR requests for information or removal with integrated data privacy capabilities.
ISO 27001 certified
MessageBird and all integrated hosting providers are ISO/IEC 27001:2013 certified.
Local data residency
Provision local data centers to stay compliant with local data privacy laws.