Omnichannel API
Omnichannel API
Omnichannel API

Programmable Conversations

Programmable Conversations

Programmable Conversations

Access the world’s most popular communication channels through a single API.

Access the world’s most popular communication channels through a single API.

Access the world’s most popular communication channels through a single API.

TRUSTED BY OVER 25,000 BUSINESSES

TRUSTED BY OVER 25,000 BUSINESSES

TRUSTED BY OVER 25,000 BUSINESSES

One conversation

Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.

One customer profile

Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.

One API

Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.

Simplify Customer Support

Give your support agents the context they need. Allow them to manage all interactions with a customer in a single thread, so they always pick up where they left off.

Effective outbound sales

Reach out to existing customers on their preferred channels with relevant product information and updates to increase spend and brand loyalty.

Multiple channels, one seamless thread

Reach out to existing customers on their preferred channels with relevant product information and updates to increase spend and brand loyalty.

Customer preferred channel

Automatically contact customers on the last used channel, while retaining the freedom to select a different platform when needed.

360° customer profile

Anonymous customers are a thing of the past. Identify users and add them to an existing rich profile to deliver a personalized experience.

Unified conversation threads

One customer, one conversation. Find all customer interactions on connected channels in a single thread, and never lose context.

Omni-channel

Integrate the Programmable Conversations API and connect with customers on an ever-growing number of channels from a single view.

Channel fallbacks

Make sure urgent messages get read on time. Set a conditional fallback channel to increase the chance of your message being read.

Automated follow-ups

Keep leads in your sales funnel. Send automated follow-ups to customers on whichever channel they prefer.

Voice call support

No matter who you call or text, get the complete picture. Add the context of phone calls to your conversations history.

Your new standard in Marketing, Payments & Sales. It's Bird

The right message -> to the right person -> at the right time.

Your new standard in Marketing, Payments & Sales. It's Bird

The right message -> to the right person -> at the right time.