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Programmable Conversations

Access the world’s most popular communication channels through a single API.

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Multiple channels, one seamless thread

One conversation

Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.

One customer profile

Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.


Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.

Discover our ever-growing directory








One conversation
One customer profile
Omni-channel access

Multiple channels, one seamless thread

Customer preferred channel

Automatically contact customers on the last used channel, while retaining the freedom to select a different platform when needed.

360° customer profile

Anonymous customers are a thing of the past. Identify users and add them to an existing rich profile to deliver a personalized experience.

Unified conversation threads

One customer, one conversation. Find all customer interactions on connected channels in a single thread, and never lose context.


Integrate the Programmable Conversations API and connect with customers on an ever-growing number of channels from a single view.

Channel fallbacks
Coming soon

Make sure urgent messages get read on time. Set a conditional fallback channel to increase the chance of your message being read.

Build your own channel
Coming soon

Have a custom communication channel that we don’t support yet? Programmatically integrate it into our API and add it to the conversation.

Automated follow-ups
Coming soon

Keep leads in your sales funnel. Send automated follow-ups to customers on whichever channel they prefer.

Voice call support
Coming soon

No matter who you call or text, get the complete picture. Add the context of phone calls to your conversations history.

Frequently asked questions

The MessageBird Difference

Global Coverage

Connect to 900+ global carriers through our fully redundant routing platform with access to extensive feature sets and more.

Speed & Deliverability

Reach customers through our low-latency, fault-tolerant telco stack, streamlined routing profiles, and global carrier network.

24/7 Support

Our offices around the world provide unparalleled support in every time zone, 24 hours a day, 7 days a week.

Fair Pricing

Our efficient, accurate software and high-volume traffic allow us to offer you the most affordable pricing options on the market.

Want to learn more about WhatsApp’s Business solution? Reach out to our sales team.

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