Announcements

Announcements

Announcements

Mar 7, 2023

We’re excited to announce the next step in our journey, integrating SparkPost deeper into the MessageBird family. It has always been our goal to provide customers with a truly omnichannel platform and provide industry-leading solutions that cover the entire customer journey, and this step brings us closer to our vision.

We’re excited to announce the next step in our journey, integrating SparkPost deeper into the MessageBird family. It has always been our goal to provide customers with a truly omnichannel platform and provide industry-leading solutions that cover the entire customer journey, and this step brings us closer to our vision.

We’re excited to announce the next step in our journey, integrating SparkPost deeper into the MessageBird family. It has always been our goal to provide customers with a truly omnichannel platform and provide industry-leading solutions that cover the entire customer journey, and this step brings us closer to our vision.

Email

Email

Email

Dec 21, 2022

Breaking down email activity during Black Friday and Cyber Monday 2022 (and what you can do to beat the averages)

Breaking down email activity during Black Friday and Cyber Monday 2022 (and what you can do to beat the averages)

With 2022’s Black Friday and Cyber Monday behind us, and two more weeks left in December, let’s look at what we can see of Holiday-related retail email thus far, and share key insights and email best practices for successfully supporting Holiday.

Customer Success

Customer Success

Customer Success

Oct 28, 2022

How to deflect inquiries to lower-cost channels

How to deflect inquiries to lower-cost channels

This post is part of a series on optimizing customer support operations. In it, we explain how to divert incoming requests to lower-cost channels to reduce customer service costs.

Customer Success

Customer Success

Customer Success

Oct 11, 2022

How to prioritize your most important customers

How to prioritize your most important customers

This post is part of a series on optimizing customer support operations. In it, we cover how to prioritize your most important customers.

Womens' Equality Day

Womens' Equality Day

Womens' Equality Day

Oct 11, 2022

Women's Equality Day

Women's Equality Day

Today at MessageBird we’re celebrating Women’s Equality Day – in commemoration of the 19th Amendment to the United States Constitution. The 19th amendment was adopted in 1920, giving women the right to vote. More than a century later women’s suffrage is still not a worldwide right!

Pride

Pride

Pride

Jun 30, 2022

Celebrating Pride at MessageBird

Celebrating Pride at MessageBird

To celebrate Pride Month here at MessageBird, we started the month asking Birds who are members of the LGBTIQ+ community and community allies to share what Pride means to them.

WhatsApp

WhatsApp

WhatsApp

Mar 10, 2022

3 Ways to Drive Efficient Customer Support with WhatsApp

3 Ways to Drive Efficient Customer Support with WhatsApp

The acceleration of growth leads to an exciting uptick in customers, but it also means an inevitable overload of customer support inquiries.

Email

Email

Email

Jan 25, 2022

Update on the Gmail App Prefetching Images

Update on the Gmail App Prefetching Images

The recent changes with Apple Mail Privacy Protection had us wondering – where else is prefetching happening? While false opens come as no huge surprise, we have additional details around the limited set of circumstances in which Gmail is prefetching images in emails sent to Gmail users.

Instagram

Instagram

Instagram

Dec 2, 2021

Elevate your communications directly on Instagram

Elevate your communications directly on Instagram

Business on Instagram is booming — the social platform now has over one billion active monthly users, 500 million daily Stories users and 150 million people on Instagram have a conversation with a business every month.