As people, organizations, and communities around the world work together to navigate the COVID-19 crisis, we at MessageBird understand that access to reliable remote communication is more important than ever. As a company, we are closely monitoring the Coronavirus pandemic and are taking all necessary measures to prevent the spread of the virus while maintaining our exceptional standard of service. Resiliency is a continual effort and our investment in our business continuity reflects our commitment to protecting our team, customers, and products.
Here’s how we’re supporting our customers and teams during this time of crisis.
Health and safety
Our first priority is the health and safety of our employees. MessageBird has followed local government guidance at each of our global offices and instituted a company-wide work-from-home policy beginning on March 13th, 2020. We’ve also suspended business travel for all employees, and are conducting interviews and onboarding new employees remotely. Our leadership team is fully dedicated to the protection, enablement, and continued crisis response our Birds depend on throughout this challenging period.
Business continuity and infrastructure reliability
With a history of serving governments, police departments, healthcare providers, and other essential organizations such as Amber Alert, MessageBird has long had comprehensive plans in place to ensure the continuity of our business and services.
To ensure stable performance, our infrastructure is entirely maintained in the cloud, off-premise. To mitigate risk, MessageBird has developed incident response protocols that include triggers and escalations criteria based on the severity of an incident. This includes processes for activating plans, assembling recovery teams and making critical decisions. We have these measures in place to ensure that our customers can continue to rely on our platform throughout any crisis.
Since early on, MessageBird has depended on teammates across Europe, APAC, and the Americas to deliver truly global products and services. We’re fortunate that our years of experience working together across countries has ingrained remote collaboration into our DNA, and helped us transition smoothly to a fully remote workforce.
The continuity measures we have in place and our ability to work efficiently as a remote team throughout this period enable MessageBird to continue operating at full speed. That means, among other things:
Your account will be accessible as usual.
Our support staff will remain available in line with our normal practice.
Our Help Center will remain available 24/7.
Our servers, all of which are already remotely administered, will continue to operate without interruption. https://support.messagebird.com/hc/en-us/requests/new
That said, should you have any questions or concerns, we encourage you to reach out to our customer support team.
How MessageBird can support you during COVID-19 outbreak
As a global communications provider, we feel a specific responsibility during this crisis to offer our services to organizations responding to the pandemic. To that end, we have built Inbox for Good, an entirely free service dedicated to powering remote communications across SMS, Email, WhatsApp, Messenger, WeChat, Telegram and Line.
If you or an organization you know is working on direct research or critical response for Covid-19 and has use for these services, please learn more here.
Above all else, our thoughts are with those affected by the Coronavirus, particularly those who are sick and the healthcare workers and other first-responders who are caring for people around the world. We know that many of you are also dealing with these challenges in your own organizations as well as at home. You can be certain that MessageBird is here to support you.