Build interactive flows across the customer journey
Improve customer experience, increase efficiency, and create new revenue streams by developing personalised interactions at every stage of the customer life cyle.
Customer Care
Reduce the load on your agents by using chatbots to answer repetitive questions, perform mindless taks, and help customers resolve their own issues.
Answer frequently asked questions
Self-serve information request
Collect information
Send marketing campaigns
Improve ROI on you marketing spend by running interactive campaigns across channels like WhatsApp and SMS.
Upsell and cross-sell
Personalised promotions
Virtual sellers
Operations
Streamline your recruitment, workforce scheduling, fleet coordination.
Employee recruitment
Workforce scheduling
Fleet coordination
Commerce
Unlock new revenue streams by moving the commerce experience from browsing to checkout into the conversation.
Product browsing
In-chat checkout
Appointment scheduling
Build any flow in just 3 steps
Easily set up automated flows using an intuitive drag-and-drop builder.
Connect all your tools
Enrich your contact center with information from your CRM, build segments for marketing campaigns, or centralize context from support software.
Pull information to personalize experiences
Update all your tools with data collected
Native connectors
HTTP connectors
Make your conversations smarter
Leverage easy-to-use AI steps to understand what customers are saying and trying to achieve.
Recognize what customers are saying
Interpret the tone of their phrasing
Pick out keywords as signals
Break down texts from uploaded documents
Test, learn, and iterate
Test and simulate flows, understand live performance, and troubleshoot issues.
Simulate flows to test applications
See success rates and flow execution histories
Make iterative, versioned improvements
"Flow Builder has alleviated the need for us to spend time and resources on maintaining and expanding our communications offering as we grow, so we can concentrate on what we do best: improving patient experiences."
Perran Pengell
Co-founder, CTO at DrDoctor